Por Mauro Rebelo

"Some Damn Thing Always Goes Wrong" A.M.C.S.S.E.

cultura-amcsse-destaque

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I like the management philosophy of R.B. Travis, a character in Michael Crichton’s book Congo, an electronics engineer who built satellites and became the head of a mineral exploration company:

“summed up in a large poster behind his desk, which read: A.M.C.S.S.E. stood for‘Some Damn Thing Always Goes Wrong’“.

The book explains how he came to her (and also how he came to management):

“In his 30s, he moved into administration, becoming what aerospace engineers called a ‘Rain Dancer’. Manufacturers of artificial satellites would contract, 18 to 24 months in advance, a rocket launch to put their artifacts into orbit. And then they would hope that the satellite, with around half a million components, would be ready on the appointed day. If it wasn’t, the only alternative was to pray that bad weather would delay the launch, to dance in the rain.”

The projects we develop at the Bio Bureau are also highly complex. The biotech version of building a satellite. And I also like the idea of hoping for bad weather to delay the launch. That’s why a large part of our time is (or should be) dedicated to mapping risks.

But mapping risks is of little use if you don’t know how to deal with them. We can respond to a risk in four ways:

  • Eliminate it;
  • Mitigate it;
  • Transfer it;
  • Accept it.

As well as mapping out the risks, it’s important to keep an eye out for signs that something isn’t going right in the execution. The ‘interference signatures’ as described in the book:

“As the expeditions often found themselves in dangerous or politically unstable regions, they were always on the lookout for the first signs of ‘interference signatures’. (In the terminology of remote control transmission, a ‘signature’ is the atypical appearance of an object or geological feature in a photograph or video image). Almost all the signatures of interference were political. In 1977, ERTS flew a team out of Borneo during a local communist uprising. The same situation occurred again in Nigeria in 1978, during a military coup. Occasionally, the signatures were geological. They had taken a team out of Guatemala in 1976 after the earthquake there.”

Many consultants can help you identify risks and find ways to deal with them. The lawyers will find the risks and try to convince you not to take any of them. What no consultant or lawyer can help you with is tolerating risk. For me, risk tolerance is the great differentiator for a leader in a world full of uncertainty.

My risk tolerance is high.

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